Refund & Cancellation Policy

This policy explains how cancellations, rescheduling and refunds work for services provided by Chill Repair Pro. We want every customer to be satisfied, and we try to resolve concerns fairly and quickly.

1. Cancelling or rescheduling a visit

• You can cancel or reschedule a booked visit free of charge if you tell us at least 2 hours before the confirmed time window.
• If the technician has already travelled to your address and cannot carry out the visit because no one is available or access is not possible, the standard visit charge may apply.
• Maintenance plan visits can be rescheduled by giving at least 24 hours’ notice.

2. Cancellation by us

Occasionally we may need to reschedule because of illness, severe weather, road closures or unavailable parts. We will contact you as early as possible and offer the next available slot. If you have paid any advance, you may choose a full refund instead.

3. Diagnosis charges

The diagnosis or visit charge covers the technician’s travel, time and testing. It is not refundable once the diagnosis has been carried out, even if you decide not to proceed with the repair. If you proceed, the charge is adjusted in the final bill.

4. Advance payments for parts

• Where a special part must be ordered, we may ask for an advance payment.
• If you cancel before the part is ordered, the advance is refunded in full.
• If you cancel after the part has been ordered or received, the advance may be retained to cover the cost of the part, and the part will be handed to you on request.

5. Refunds for completed work

If you are not satisfied with a completed repair, please contact us within the warranty period stated on your invoice. We will first inspect the appliance and, where the fault relates to our work or the parts we supplied, repair it again at no additional cost. If we are unable to fix the fault we repaired, we will refund the charge for that specific repair (excluding the diagnosis charge).

6. Cleaning services

If you are unhappy with a deep cleaning service, let us know within 48 hours and we will return to re-clean the areas concerned at no extra charge. Cleaning services are not refundable after the re-clean has been completed.

7. Annual maintenance plans

Annual plans can be cancelled within 7 days of purchase for a full refund if no visit has taken place. After that, a pro-rata refund is available for unused visits, minus any discounts already received on parts or labour.

8. How refunds are paid

Approved refunds are paid by the original payment method where possible (cash, bKash or Nagad) within 7 working days of approval. We will confirm the amount and method with you by phone or message.

9. Your statutory rights

This policy does not affect your rights under the Consumer Rights Protection Act, 2009 or any other applicable law of Bangladesh.

10. Contact us

If you have any questions about this page, please contact us:

• Chill Repair Pro, 42 Road No. 20/C, Uttara Sector-6, Dhaka 1230, Bangladesh
• Phone: 01795-634921
• Email: service@chillrepairpro.com