Privacy Policy

This Privacy Policy explains how Chill Repair Pro (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit chillrepairpro.com, call or message us, or book a refrigerator repair, gas refill, cleaning or maintenance service in Dhaka, Bangladesh. By using our website or services, you agree to the practices described below.

1. Information we collect

We only collect the information we need to provide and improve our services:

• Contact details — your name, phone number, email address and, where relevant, WhatsApp number.
• Service address — the address where the technician will visit, including building, flat and landmark details.
• Appliance details — brand, model, age and the problem you describe, plus any photos or videos you send us.
• Payment records — the amount paid, payment method (cash, bKash or Nagad) and transaction reference. We do not store PINs or passwords.
• Website data — technical information such as IP address, browser type, pages visited and time spent, collected through cookies and similar tools (see our Cookie Policy).

2. How we use your information

• To schedule, confirm and carry out service visits.
• To call, text or WhatsApp you about your booking, quote, arrival time or follow-up.
• To prepare invoices and keep warranty records.
• To respond to questions, complaints and warranty claims.
• To improve our website, services and technician training.
• To meet legal, tax and accounting obligations in Bangladesh.

We will only send marketing messages, such as seasonal cleaning reminders, if you have agreed to receive them. You can opt out at any time by replying STOP or contacting us.

3. Legal basis and consent

We process your information because it is necessary to provide a service you requested, because we have a legitimate interest in running and improving our business, or because you have given consent. Where we rely on consent, you may withdraw it at any time.

4. Sharing your information

We do not sell or rent your personal information. We share it only when necessary:

• With our own technicians and staff who need it to complete your job.
• With trusted service providers such as website hosting, email and messaging tools, who process data on our behalf under confidentiality obligations.
• With mobile financial service providers when you choose to pay by bKash or Nagad.
• With government authorities or law enforcement where required by the laws of Bangladesh.

5. Data retention

We keep booking and invoice records for as long as needed for warranty purposes and to meet accounting and tax requirements, generally up to five years. Photos you send about a fault are deleted once they are no longer needed for the job or a warranty claim. Website analytics data is kept in aggregated form.

6. How we protect your information

We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections on our website, access limited to staff who need it, and password-protected systems. No method of transmission over the internet is completely secure, but we work to protect your data and will act promptly if we become aware of a breach.

7. Your rights

You may ask us to:

• Tell you what personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information where we no longer need it, subject to legal record-keeping requirements.
• Stop sending you marketing messages.

To make a request, contact us using the details below. We may ask you to confirm your identity before acting on the request.

8. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-party links

Our website may link to third-party websites such as Google Maps, WhatsApp or social media. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated. Significant changes will be highlighted on our website.

11. Contact us

If you have any questions about this page, please contact us:

• Chill Repair Pro, 42 Road No. 20/C, Uttara Sector-6, Dhaka 1230, Bangladesh
• Phone: 01795-634921
• Email: service@chillrepairpro.com