42 Road No. 20/C, Uttara Sector-6, Dhaka 1230service@chillrepairpro.com
Open 7 days · 9:00 AM – 9:00 PMWhatsApp
FAQ
Straight answers about visits, repairs, prices, warranty and cleaning.
Help centre
We are based in Uttara Sector-6 and regularly cover all Uttara sectors, Diabari, Abdullahpur, Dakshinkhan, Uttarkhan, Airport, Kawla, Khilkhet, Nikunja, Bashundhara, Baridhara DOHS, Mirpur DOHS and Tongi. For other parts of Dhaka, call us and we’ll check availability.
We take bookings seven days a week from 9:00 AM to 9:00 PM. After-hours emergency calls are answered when a technician is available, especially for commercial customers.
Yes. Every technician carries a Chill Repair Pro ID card and the booking details. You’re welcome to call our number to confirm who is visiting.
All major brands sold in Bangladesh, including Walton, Samsung, LG, Singer, Vision, Minister, Jamuna, Sharp, Hitachi, Whirlpool, Haier, Panasonic, Marcel and Conka.
Sometimes, but not always. The same symptom can come from a failed fan, a blocked defrost system, a faulty thermostat or a blocked capillary. We test before recommending a gas refill.
Almost all repairs, including gas refills and most compressor replacements, are done at your home. Very occasionally a unit needs workshop time; we’ll explain why and arrange collection.
Usually four to six hours on site, including leak testing, vacuum and charging. If the exact compressor needs ordering, it’s normally fitted within 24 hours.
We use genuine or high-quality compatible parts from trusted suppliers and will tell you which you are getting. Old parts are shown to you before disposal.
Yes, a small diagnosis charge applies. If you go ahead with the repair, it is adjusted in the final bill.
After the work is finished and you’ve seen that the fridge is cooling. We accept cash, bKash and Nagad.
The warranty covers the parts we fitted and our workmanship for the period written on your invoice. It doesn’t cover new, unrelated faults, physical damage or damage caused by power surges.
Every four to six months for most homes; every three to four months for restaurants, shops and homes near busy roads.
Yes. Please move food into a cool box or another fridge before we arrive, or we can help you do it at the start of the visit.
We use food-safe, fragrance-free cleaners and sanitisers that are suitable for refrigerator interiors and won’t damage plastics or seals.
Still have a question?
Describe the problem and we’ll give you honest advice on the phone — including whether you need a visit at all. Sometimes a reset or a clean drain line is all it takes.
